Booking conditions
How to book
Choose your villa, hotel or tour from our Brochure and then contact us to check availability for the dates you require. Our reservations staff will be pleased to give you any information you need to help you choose the right holiday.
Reservations 0870 990 1420
Reservations made by telephone will be held for 4 working days during which time you should complete the booking form and return it to us. If you have not made a telephone reservation please give us alternatives in case your first choice is booked.
A confirmation and Invoice will be sent to you as soon as your holiday is confirmed. It may be necessary to forward golf times a little later in some cases.
Payment
A deposit of £80 per person, including children is required for European destinations and £120 per person for Long Haul, plus any Insurance Premiums to effect immediate cover.
The balance is payable 8 weeks prior to departure. For bookings made less than 8 weeks before departure full payment must be made with the booking form.
Where accommodation only is booked we require 25% of the rent as deposit.
Property descriptions
All our self catering properties are fully equipped with sufficient crockery and cutlery for the number of people stated in the description and have refrigerators and cooking faciltites. All linen is supplied except beach towels and prices include charges for gas water and electricity except where stated. Accommodation in complexes is not identical and varies according to the taste of the owner and the brochure photographs act as a guide as to what can be expected.
Services & Facilites
All brochure descriptions are given to us in good faith and every care is taken to ensure their accuracy. Please remember that certain facilities require maintenance and may have to be temporarily withdrawn from use. Water, gas, electricity supplies and air conditioning units can fail occasionally.
Passports & Visas
At present no visas are required for people holding Briish passports. If you hold a non British passport please check the current requirements with the appropriate embassy
It is the responsibility of the client to ensure that their documentation is in order.
Insurance Cover
We cannot overstress the importance of insurance both to protect you against liability in the event of cancellation and to cover medical expenses, repatriation, and other losses on holiday.
If you do not take out our Insurance Cover you must produce evidence of insurance for these eventualities. Insurance cover given by certain credit cards is restricited.
Golf Times
We will endeavour to meet requests for specific courses, days and times, but these are subject to availablity. Accordingly requests are not binding on us. Green fee vouchers are not transferable and not refundable unless the course is closed for bad weather.
Brochure Prices
We reserve the right to increase or reduce these prices at any time after publication and in future editions of the price list. You will be advised of any changes at the time of booking. Green fee rate increases may be imposed by the Golf Clubs and we reserve the right to amend the prices without notice.
Booking Conditions
The following terms and conditions together with the information above form the basis of your contract with Longmere International Ltd.,who are fully bonded for your financial proptection.
ABTA V 8285 and ATOL 3938
YOUR CONTRACT WITH US:
1. Reservation and deposit
When you confirm a holiday you must complete and sign a booking form and pay a deposit of £80 per person plus the optional insurance premium. You will receive a confirmation/invoice from us asking for the balance 8 weeks before departure. Failure to pay this bill on time could result in us cancelling your holiday and your having to pay cancellation charges.
2. Change or cancellation by you.
If you wish to make a change to the booking, we will endeavour to fulfill your request and an administration charge of £15 per person will be charged. Within 6 weeks of departure changes are not always possible and may have to be treated as a cancellation and will be subject to the cancellation charges set out below.
The new arrangements would then be treated as a completely new booking. A cancellation must be in writing to us by recorded delivery. The following cancellation charges will apply.
Cancellation charge. (% of total price)
Over 42 days deposit
29-42 days 50%
15- 28 days 70%
14 days or less 100%
If the cancellation is by some of the party and a discount has been made in view of the number of the party, The Company may cancel all or part of the discount. If the cancellation falls within the terms of your Holiday Insurance, then any cancellation charges will normally be refunded by the Insurance Company. The Premium is forfeited on cancellation.
3. If you have a complaint.
If there are any problems that appear to be our responsibility it is important that this is brought to the notice of our local representative, agent or
property owner immediately so that they may try to rectify the matter. If you cannot resolve the problem locally please telephone our office in the U.K. reversing the charges if you wish. In the unlikely event that the matter is not resoved you must write to us within 28 days of your return so that we can investigate the matter further.
If there is a complaint that cannot be settled amicably then you may refer it to arbitration under a separate scheme devised by ABTA and administered independantly by the Chartered Institute of Arbitrators provided this is done within 9 months of your return. This scheme does not cover claims of more than £1500 per person and there is a limit of £7500 per booking form. The scheme provides a simple and inexpensive method of arbitration on documents alone with restricted client liability on costs.
OUR CONTRACT WITH YOU
4 . Our confirmation of booking.
When a firm booking is made we will immediately issue a confirmation/invoice detailing what you have booked and the price.
5 . Holiday price
Prices are based partly on local currencies and are calculated on prevailing exchange rates. We will absorb the first 2% of any cost increase caused by currency fluctuations, but thereafter a surcharge will be made. If that surcharge amount to more than 10% of the holiday price then you may cancel and receive a full refund of all money paid provided the cancellation is made within 14 days of the issue date of the surcharge invoice.
This surcharge will be at least 30 days before departure.
Any monies paid for holiday insurance and amendment charges are not refundable.
6. Alterations by us.
Circumstances beyond our control may require us to alter the elements of your holiday and we reserve the right to do so. However, where these changes make
a significant alteration, e.g. a change of property or a withdrawal of a major facility, we would advise you at the earliest possible date.
If we need to make a major change to your holiday we will offer you the choice of:
a. accept the new arrangements
b. choose another property from our brochure
c. a full refund of monies paid for your property.
We will pay compensation with the scale below.
Within 2 weeks of departure £30 per person
Within 4 weeks of departure £20 per person
Within 8 weeks of departure £10 per person
Compensation will not be payable for minor alterations, those arising from unusual and unforseeable circumstances beyond our control or force majeure, including war, threat of war, riots or civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, adverse weather conditions, fire, flood or drought.
In the event of your holiday being curtailed after departure due to circumstances amounting to force majeure no refund or compensation will be paid.
7 . Cancellation by us.
We reserve the right to cancel your holiday. Unless cancellation is due to non payment by you we will offer you the choice of:
a. purchase of another holiday with price adjustment
b. a full refund of all monies paid by you and compensation as in 6 above except where the cancellation is due to unusual or unforseeable circumstances beyond our control or force majeure.
8. Our responsibility
We have taken all reasonable and proper steps to ensure that the holidays in this brochure are executed as advertised and that the various suppliers used are efficient and reputable.
While we have no direct control over the provision of third party services we accept liability for any negligence on the part of our staff, agents, suppliers or their employees in respect of claims arising as a result of death, bodily injury or illness.
This excludes air and sea transportation arrangements which are subject to international conventions limiting liability.
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